FREQUENTLY ASKED QUESTIONS (FAQ)
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- DATA PRIVACY & SECURITY
Q: How is my health data protected?
A: BetterHealth is built with privacy as a core principle. Your data is encrypted both in transit and at rest. You remain in full control and can export or delete your data at any time. Runar Health does not sell or share your personal health data with third parties for advertising purposes.
Q: Do I need to share data to use the app?
A: No. You can use the free demo with minimal data collection. Subscribing enables continuous tracking and deeper insights, but you decide which devices or platforms to connect.
- RESULTS & INTERPRETATION
Q: How accurate are the insights and recommendations?
A: BetterHealth analyzes user-provided information and data from supported wearables, smart scales, and lab results to identify general wellness trends and patterns over time. The insights are informational only and are not intended to provide medical advice, diagnoses, predictions, or treatment recommendations. Results may vary based on data accuracy, completeness, and consistency across sources.
Q: What if the recommendations don’t feel right for me?
A: The AI Coach adapts based on your feedback and behavior. You can ignore, adjust, or refine goals at any time to better match your lifestyle and preferences.
- INTEGRATION & SHARING
Q: What devices and platforms does BetterHealth work with?
A: BetterHealth supports modern iOS and Android devices and integrates with common health platforms such as Apple Health and Google Fit, along with select wearables.
Q: Can I share my data with my doctor or others?
A: Yes. You can export your data for personal records or to share with a healthcare professional. Sharing is always optional and fully controlled by you.
- COST & MEMBERSHIP
Q: What does the free demo include?
A: The free demo lets you explore core features, view sample insights, and experience limited tracking without a credit card. It’s designed to help you decide if BetterHealth is right for you.
Q: What do I get when I subscribe?
A: A subscription unlocks continuous background tracking, full access to the AI Coach, personalized insights, cloud sync, and data export.
Q: Can I cancel anytime?
A: Yes. You can cancel your monthly or yearly subscription at any time. You will continue to have access until the end of your current billing period.
- MEDICAL SCOPE
Q: Is BetterHealth a medical device?
A: No. BetterHealth is a wellness and lifestyle application. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Q: Should I follow the AI Coach’s advice instead of seeing a doctor?
A: No. The AI Coach provides general wellness guidance only. Always consult a qualified healthcare professional for medical concerns, diagnoses, or treatment decisions.
